Privacy Policy

Our Privacy Policy is all about personal information – all the things we know about you. Because your information is so important to us, we’ll always be honest and transparent about how we handle it.

If you are an Australian resident, the Policy explains how we collect your personal information, what we do with it, and, most importantly, how it’s protected.

Why we collect personal information

We collect personal information from you when it is reasonably necessary for a business purpose.

That means we collect it to supply you with the services you have asked for and to provide you with the best possible service.

Other reasons we collect personal information are to:

Understand you, and how we can meet your needs now and in the future.

        Develop or evaluate products.
        Manage our business.
        Comply with our legal obligations.
        Understand you, and how we can meet your needs         now and in the future.
        Develop or evaluate products.
        Manage our business.
        Comply with our legal obligations.

The type of information we collect

SolOrient collects personal information like your name, address, date of birth, gender, location, contact details.

There are a few different ways we collect this information.

The SolOrient group and who we work with

We may share your personal information within the wider SolOrient Group and your Council.

We also work with a number of other companies, and in certain circumstances may share personal information with them too.


Everyone hates being bombarded with ads for things they don’t need or have any interest in. SolOrient may use your personal information to send you advertising from your Council that is customised or more relevant to your interests. This doesn’t necessarily mean you’ll get more advertising. It just means that the advertising that you see will hopefully be more relevant to you.

Credit related information

SolOrient does not use your personal information to assess your credit situation.


Security is serious. We’re committed to protecting your personal information.

How to access your personal information

If you ask us, we will usually give you access to the personal information we hold about you. We will always confirm your identity before giving access to your personal information.

Quality of personal information

We aim to keep the personal information we hold about you accurate, up-to-date and complete. If you think our records need to be corrected, please contact your Council.

Getting in touch

We recognise that your personal information is important to you, so please let us know if you have any questions or concerns about this policy or our practices.


We’ll amend this policy if our practices change.

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